O999 Terms & Conditions — Your Rights and Responsibilities

1 General Terms & Conditions

Welcome to o999.onl. These Terms & Conditions ("Terms") apply to your use of the o999 platform and all its services. By accessing this page, registering an account, or playing any game, you are deemed to have agreed to these Terms.

O999 is an internationally licensed online gaming platform serving players in Bangladesh and beyond. Our goal is to provide every member with a safe, fair, and enjoyable gaming experience.

These Terms & Conditions have been published in English for the convenience of our Bangladeshi members. However, in the event of any legal dispute, the original English version shall be considered authoritative.

• These Terms supersede any prior oral or written agreements.
• O999 reserves the right to modify these Terms & Conditions at any time.
• If any part of the terms is unclear, please contact our support team.
• These Terms were last updated in January 2026.

2 Account Register

To register on o999, you must complete the sign-up process using accurate and complete information. o999 reserves the right to close any account registered with false details. Each person may only hold one account — multiple accounts per individual are strictly prohibited.

During registration, you must provide your full name, an active mobile number, and a valid password. o999 may request a copy of your national ID or passport at any time for identity verification purposes.

• Each phone number and email address can only be linked to one account.
• Keep your account password private — never share it with anyone.
• Transferring or selling your account to another person is strictly prohibited.
• If you notice any suspicious activity, report it to the support team immediately.
• Identity verification is required to update any information provided at the time of registration.

3 Age Limit & Eligibility

O999 strictly ensures that only individuals aged 18 or older may use the platform. Minors are not permitted to create accounts or play any games. Valid ID may be requested at any time for age verification purposes.

Additionally, o999 may not be accessed from countries where online gaming is prohibited by law. It is each member's responsibility to be aware of and comply with the laws of their own country.

• Accounts belonging to users under 18 will be immediately terminated.
• Withdrawals may be put on hold if age verification is not completed.
• Parents should take steps to prevent children from accessing o999 on shared devices.

4 Deposit & Withdrawal Policy

Deposits on o999 are currently supported via bKash, Nagad, and Rocket. A minimum deposit amount applies for each payment method. All deposits are typically credited to your account within a few minutes.

Withdrawal requests generally take 3 to 7 business days to process, though most are completed sooner. KYC (Know Your Customer) verification must be completed before your first withdrawal.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• Withdrawals may be temporarily suspended in the case of suspicious transactions.
• A minimum amount applies to each withdrawal request.
• Withdrawals to another person's account or to a third party are strictly prohibited.

5 Bonuses & Promotions

O999 offers a variety of bonuses and promotions for both new and existing members. Each bonus comes with its own terms and conditions, which must be read before claiming. Bonuses can only be claimed once unless otherwise stated.

A wagering requirement is a condition that requires bonus funds to be wagered a set number of times. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must place BDT 30,000 in bets before any winnings from that bonus can be withdrawn.

• Accounts found to be abusing bonuses or making fraudulent claims will be terminated.
• Multiple members of the same household may not claim the same bonus separately.
• Certain bonuses may only be used on specific games.
• Bonuses are generally valid for 7 to 30 days — any unused bonus will expire at the end of this period.
• O999 reserves the right to modify or cancel any promotion at any time.

6 Gaming Rules

All games on o999 are operated by third-party software providers, and all outcomes are determined by an RNG (Random Number Generator). Each game has its own rules, which should be read before play begins.

If a technical error affects the outcome of any game, o999 reserves the right to void that round and refund the wagered amount. However, o999 is not obligated to pay out any abnormal winnings that result from a software error.

• In Live Casino games, the dealer's decision is final.
• In Sports Betting, your stake will be refunded if an event is cancelled.
• O999 is not responsible for any games missed due to internet disconnection.
• Accounts flagged for suspicious betting patterns will be subject to investigation.

7 Prohibited Activities

Certain activities are strictly prohibited on the o999 platform. Any violation will result in immediate account termination and all balances may be forfeited.

• Creating multiple accounts for the same person.
• Exploiting the bonus system to gain unfair advantages.
• Attempting to hack or manipulate the gaming software.
• Using stolen or another person's payment method.
• Using the platform for money laundering or illegal transactions.
• Harassing or threatening other members.
• Playing using bots or automated software.
• Completing verification using a false identity or forged documents.

8 Account Closure & Termination

You can close your o999 account at any time by contacting our support team. Please ensure all pending withdrawals are completed before closing your account. Any remaining balance will be returned to your registered payment method after closure.

Conversely, in the event of a rule violation, o999 reserves the right to terminate an account without prior notice. Any bonus balance may be forfeited in such cases.

• Activating Self-Exclusion allows you to suspend your account for 6 months or permanently.
• Data from closed accounts may be retained for legal purposes.
• You have the right to appeal against an account termination decision.

9 Limitation of Liability

O999 always strives to maintain uninterrupted service, but cannot be held liable for any disruptions caused by technical issues, server outages, or third-party software.

Any financial losses incurred through gaming are the member's own responsibility. o999 does not guarantee any game outcome and makes no promise of winnings. Gaming is always for entertainment — not as an investment.

• O999 will not provide compensation for games missed due to internet issues.
• O999 is not responsible for delays caused by third-party payment processors.
• O999's liability is limited in the event of an account being hacked — keep your login details secure.

10 Privacy & Data Protection

O999 is committed to keeping your personal information safe. Your data is collected, used, and stored in accordance with our Privacy Policy. We never sell your information to third parties.

However, information may be shared when required by legal obligations, regulatory directives, or fraud prevention needs. For more details, please visit our Privacy Policy Read.

• All data is transmitted securely via SSL encryption.
• Payment information is not stored on our servers.
• To request access to or deletion of your data, please contact our support team.
• For more information on our use of cookies, please refer to our Privacy Policy.

11 Responsible Gaming

O999 believes in responsible gaming. We want our members to enjoy gaming as entertainment, without it leading to addiction or financial hardship. If you feel gaming is having a negative impact on your daily life, please visit our Responsible Gaming page.

• Deposit limits, session limits, and self-exclusion options are available.
• You have the option to take a temporary account break (Cool-Off).
• If you are struggling with a gambling problem, seek professional help without delay.
• For more details, please visit our Responsible Gaming View Page.

12 Terms Update Policy

O999 reserves the right to update these Terms & Conditions at any time. Members will be notified in advance of any significant changes via email or an on-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• Any updates to the terms will be noted with a date at the top of this page.
• If you do not agree to the updated terms, you will have the option to close your account.
• We recommend reviewing this page regularly.

13 Contact & Complaints

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team. We typically respond within 24 hours. You can reach us through any of the channels listed below.

• When submitting a complaint, please provide your account ID and a description of the issue.
• Independent third-party mediation is available for serious disputes.
• All complaints are given equal and careful consideration.